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REFUND POLICY

Socials Growth offer a non-tangible irrevocable goods. As a customer you are responsible for understanding this upon purchasing any product/service at our site.

Before buying our services we highly recommend to our customers to read carefully this Refund Policy. We can not offer any refunds in case if the customer didn’t read this or missed any statement of this document.

CONTACT CUSTOMER SUPPORT

Please, notice that 99% of problems can be solved with a simple email. We request that you reach us via email info@socialsgrowth.com as soon as you got ANY issue or question related to your payment or the order. Our Customer Service Department will respond to you within 24-72 hours (usually less than 24 hours) with a review of your concerns and will help solve it.
You can also contact us via: Shelby Marketing Associates LTD, 12325735, Unit 16015, Ground Floor, 30 Bloomsbury street, London, WC1B 3QJ, United Kingdom.

GENERAL PROVISIONS

  • Socials Growth will do a 100% refund in case if attributable to Socials Growth the order can’t be started but the payment was made already.
  • A customer agrees not to open any payment disputes to the payment system/bank before he will contact Socials Growth Customer Support via email info@socialsgrowth.com
  • A customer agrees not to open any payment disputes to the payment system/bank unless Socials Growth refuses to legitimate claims of the customer.
  • SocialsGrowth doesn’t provide any refunds due to the force majeure situations.
  • All the other situations, which were not mentioned in this document can be reviewed by SocialsGrowth by it’s own discretion.

ELIGIBLE REFUND REQUESTS

  • A full refund can be sent, at the sole discretion of Socials Growth within 24 work hours after the payment was made if Socials Growth has not started the order fulfillment.
  • Non-delivery of the product/service: the actual delivery time sometimes can be a bit longer than it mentioned on the website (no longer than 72 work hours). In this case, we recommend contacting us for assistance. Claims for non-delivery must be submitted to our Customer Service Department within 7 days from placing the order to the info@socialsgrowth.com.
  • Product not-as-described: such issues should be reported to our Customer Service Department to the info@socialsgrowth.com within 48 work hours from the date of the purchase. In that case we can do a 100% money back if you will provide evidence that our product isn’t something that was described on our web site. Complaints which are based merely on the customer’s false expectations or wishes are not honored.
  • We can do a partly money back if no more than half of package has been provided. In that case we can do up to 50% money back if you will provide evidence that our product isn’t something that was described on our web site. Complaints which are based merely on the customer’s false expectations or wishes are not honored.
  • We don’t provide a refund if more than half of package has been provided.

SUBSCRIPTIONS REFUND

  • The client understands that applying the thumb on the https://socialsgrowth.com/#prices page under the payment button he accepts the statement that the purchase will become a subscription and https://socialsgrowth.com has a right to bill client again (when a new billing period comes) and process the same promotion package that has been bought when this thumb was applied. The client can independently cancel the subscription via payment system/bank or contact our support team and ask to cancel the subscription before the new invoice is issued.
  • If the recurrent (automatical) payment was completed:

    • and promotion has not been started yet, we refund 100% of renewed subscription;
    • promotion has been started (no more than 3 days for 7-day packages, and no more than 6 days for 30-day packages gone), we refund 25% of renewed subscription;
    • promotion has been started (more than 3 days for 7-day packages, and more than 6 days for 30-day packages gone) – no refund will be provided.

All the refund cases will be reviewed by the special Socials Growth department before making any decisions. This process can take up to 72 work hours.

All the refund cases can be granted only in case of eligible refund requests but in any case your message will be reviewed by the Customer Support Center. You can contact us via email info@socialsgrowth.com

COMMITTED TO SATISFACTION

We stand behind our products and are proud to deliver the highest quality social media engagement services online today. We can’t always offer a refund, but if you think that there are any other valuable reasons to provide a money-back – please contact us via email: info@socialsgrowth.com and we’ll go through your case personally to check if it goes under our refund policy.